Let us learn more about your project. We will ask you questions about what you are looking to have completed and may ask for approximate measurements, your budget, and a photo of the space as it currently is. This will help us see if we would be a good fit for your project and schedule in an initial consultation.

We will bring our measuring tools, some sample booklets, and our expertise to your house to see how we can further assist you with your project. During this initial consultation we will ask questions to further understand what you want us to complete and help us to start a design or an initial estimate for the project.

If your project requires a design, we will send you the invoice for the design prior to beginning our work. Once paid, we will begin a 3D design for the space and send that to you within 5 business days. At that point we will schedule a virtual call to walk you through the design and take your feedback to change the design more to your liking. We may also discuss products further during this meeting as well.

Based on the design and / or the initial consultation, we will provide you with a quote for the work. This will include a detailed scope of work for you to be able to know exactly how we will be completing your project from the excavation to the final touches.

If your project requires a decision on certain products, we will schedule a meeting with you at one of our local vendors to see these products on display to narrow down the choices so we can bring some samples to your house to then make the final decision.

With the product choices finalized, we can then update our initial quote to include the products if there was a difference in pricing from the initial quote.

Once you are comfortable, you can approve the project with a down payment percentage of the total project price. This allows us to secure a time in our schedule for your project as well as beginning the process of ordering materials. Due to the nature of our work, we will provide you with an approximate week for the project to start that is subject to weather conditions. We will continue to update you on the specific start date as it approaches.

We order public locates for your property. A locater will require access to the outside of your property to mark any public utilities for us. This is usually done within 5 business days of the locates being ordered.

If you have any private utilities, this is the time that we would need to know prior to beginning the excavation so that we do not damage anything.

We will provide you with a start date and time. On this first day, we will be moving the necessary equipment to your site. We will also do a walkthrough if required to paint out the layout of the project prior to the excavation.

This is the messiest step in the project. We partner with a bin company to haul the excavated material out of your site. This keeps us from having to damage your driveway rolling over it with our equipment as we move in and out of your space. We will require a space in your driveway for this step, though we do our best to have the bin hauled away before the end of day so that it does not sit there overnight.

In our attempt to keep your site as clean as possible, we will either have the gravel dumped in your driveway, delivered in yard bags, or dumped at the curb. This depends on access to the project and the amount of gravel needed.

We require some space for the materials to be delivered. This includes your pavers, retaining wall block, and any other remaining materials. We work hard to move that material out of your way as soon as possible so that we are not in your way.

With the project nearing completion, we will put the final touches to clean up the site and complete a final walkthrough to ensure we have meet and exceeded your expectations with the project. Any final adjustments will be made at this time and any remaining material will be hauled off-site. We do leave you with at least a piece of each size of paver to have just in case something needs to be replaced.

Upon completion we will invoice you the remaining amount of the project. This will be the remaining percentage besides the initial down payment and any progress payments throughout the entirety of the project as described in the quote.

Frequently Asked Questions

We offer a three (3) year limited warranty on our work. Our manufacturer partners offer their own warranties on their products and we will take the lead on remedying the problem if there was a warranty issue on a product.

We accept cash, e-transfer, or cheque.

Our projects vary in size and this dictates how much percentage of the total invoice we ask for leading up to, during, and upon completion of the project. Typically we ask for 10% to get you in our schedule and to begin ordering products, 25% upon first start date, custom progress payments along the completion of certain milestones of the project, and 15% upon completion.

This is efflorescence. It is a mineral-based natural byproduct of concrete. It is caused by the presence of moisture and carrying with it mineral deposits to the surface of your concrete product. It will go away over time, but should it persist we do have a cleaning service for this and other stains.

If you choose a concrete-based product, the colour blend will be fairly consistent. However, there can be minor colour blend differences from one batch of product to another depending when they were manufactured.

If you choose a natural stone product, there is definitely a larger difference in colour from one piece to the next even if it is considered the same colour. This is because it is not manufactured and is a natural product that can have some variation from piece-to-piece. It is also part of the charm when it comes to natural stone. 

We lay down plywood wherever we will be running equipment on your lawn. This protects your lawn from ruts that would otherwise be left behind from our equipment. Wherever product is left on the grass or our equipment is moving over, typically minimal damage is done to the lawn and it grows back days after our completion. Where there is more serious damage done to the lawn, we will add some soil and seed mix to the area or sod or an additional fee.

When building a patio, we use a 1/8″ per foot (1%) to a 1/4″ per foot slope (2%) depending on the amount of sunlight on the pavement and texture of the stone. This is sloped away from the house towards the back of the yard for a backyard patio or to a swale at either side of the house. In some cases we install a French drain to capture that water and provide more space for that water to soak into the subsoil.

Great question! See our installation methods below.

Our Installation Methods

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We take pride in the installation of our paver projects by keeping up to date with industry standards and new techniques including the use of geotextile, geogrid, and synthetic base systems depending on your project.

Learn more about how we help other contractors do the same on our YouTube Channel here.

We do everything we can to ensure your project will stand the test of time. From the excavation to the final touches, here is a video on how we complete your project from start to finish.

Learn more about how we help other contractors do the same on our YouTube Channel here.

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Project Cross-Sections

We ensure the subsoil mirrors the slope of the pavement and compact it so we have a foundation to build upon.

To separate the base material from the subsoil so there is no contamination and to reinforce the base, we add a non-woven geotextile and biaxial geogrid.

Depending on the site, we will opt for a dense-graded, open-graded, or synthetic base. We prepare a minimum of 6″ of base material for patios and walkways and a minimum of 12″ for driveways.

This is the leveling layer that should not exceed 1.5″.

Pavers are laid on the bedding layer.

This is swept into the joints of the pavers and consolidated using a vibratory roller to ensure it covers the entirety of the joint.

We ensure the subsoil is compacted so we have a foundation to build upon.

To separate the base material from the subsoil so there is no contamination and to reinforce the base.

We install a minimum 6″ base for our retaining walls with a trench that is a minimum of 26″ in width to account for the space in front and behind the blocks.

A perforated pipe is placed in the drainage area behind the wall along with 3/4″ clear stone that allows the water to drain behind the wall freely so there is no pressure placed on the wall from behind it.

The wall is installed with a minimum 6″ embedment below the final grade to stabilize the wall and is built to the proposed height with a cap adhered on top.

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