We believe that our process is key to our success with our clients. From the beginning of the project until the end we make sure you are informed ever step of the way.
What our process looks like:
- You are referred to us or you find us through our top-notch website!
- We respond to your request.
- We send you a design (if necessary) and a quote.
- Project start to completion.
Typically our customers reach out to us first inquiring about our services. Either you found us online or through a referral from a family member, neighbour, or from your local landscaping supplier.
Things do become busy as soon as the season begins because once the snow flies we need to shut down. We do make the best effort to respond to your inquiry within 24 hours of receiving it.
Our response usually asks for some more information from you to see where you are at in the process. If you want to know what your project may cost you we will ask for approximate measurements and some photos to provide you with an estimated price so you can decide if you would like to schedule a consultation with us.
If you schedule a consultation with us, one of our representative will meet you at a convenient time and discuss your project further. Things we discuss include your thoughts on the project, our design ideas, products, and anything else that will help us provide you a quote.
Most of our projects come with a sketch of what your project will look like. However, some of our clients prefer a 3D design of the project to get a better feel for what it will look like. While these designs are not 100% accurate and colours are better seen in person, they do help provide a visual. We do charge for our 3D designs.
Once we have all of the information we need, we can send you a quote for your project. If you like what you see we bring a contract to you and ask for a down payment to help purchase materials.
From here we can also work on choosing the right colour of stone for your project. We make sure to keep you informed on our start date. We also order locates to make sure there are no underground structures that will be in the way while we are excavating.
The project begins with an excavation, followed by base prep, installation, and clean-up. This gets a little bit more complex than these four steps, but this covers all of the types of projects that we do.
Upon completion, as well as during the project, we do a walk through with you of the project and how it is progressing.
We close the contract with a final payment and you are now ready to enjoy your newly created landscape.